Shipping & Delivery Policy

1. Delivery Coverage

TD Furniture delivers throughout West Malaysia (Peninsular Malaysia).

For East Malaysia (Sabah & Sarawak) we do not currently offer standard shipping. Please contact us and we'll arrange a special quote for your order.

2. Free Delivery

Enjoy complimentary delivery in the following areas:

• Free delivery and installation, no minimum spend — anywhere in Perak and Penang, including Penang Island
• Free delivery, no minimum spend — Kulim
• Spend RM2,000 and above — Selangor, Kuala Lumpur, Kedah (outside Kulim), Negeri Sembilan, Perlis & Cameron Highlands

3. Standard Delivery Charges

For orders below the free-delivery threshold, delivery is charged based on the showroom fulfilling your order and your destination:

From our Perak showrooms (Ipoh, Kampar & Teluk Intan)

From our Penang showrooms (Bukit Tengah & Bukit Mertajam)

4. Delivery Timeframes

• Perak & Penang: typically delivered within 3–7 working days.
• Kuala Lumpur, Selangor & other outstation areas: up to 2 weeks.

Delivery times are estimates and may vary during peak periods or for remote locations.

5. Custom & Made-to-Order Items

Custom-made and made-to-order furniture requires approximately 3–4 weeks for production and delivery. Our team will keep you updated on the progress of your order throughout.

6. Packaging & Protection

Every item is carefully packed to survive the journey to your home:

• Double-layered protection with bubble wrap and corrugated cardboard
• Custom wooden crating for heavy items such as sofas
• Reinforced corner guards on edges and vulnerable points
• A moisture barrier to guard against humidity in transit
• Clear fragile labelling on delicate components

7. Order Processing

Orders are processed within 1–2 business days after payment confirmation. Once your order ships, we'll send an email or SMS notification with your tracking details.

8. Before Your Delivery

• Our delivery team will contact you 1–2 days before arrival to confirm the schedule.
• Please ensure someone is present to receive and inspect the items.
• Make sure access routes — lifts, staircases and doorways — can accommodate the furniture.

9. Tracking Your Order

• Registered customers can track their order status anytime through their account dashboard.
• Guest customers can request updates by contacting us via email or WhatsApp with their order number.

10. Need Help?

For delivery questions or special arrangements, reach out to our team:

• 📧 info@td-furniture.com
• 💬 WhatsApp: 016-561 1111
• 📞 +6016-561 1111