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TD Furniture logo β€” Malaysian factory-direct furniture manufacturer since 2002.

Shipping & Delivery Policy

We want your TD Furniture pieces to reach you safely and on time. This policy explains where we deliver, our delivery charges, and how long delivery typically takes.

Charges and timeframes depend on your delivery address and the showroom fulfilling your order.

1. Delivery Coverage

TD Furniture delivers throughout West Malaysia (Peninsular Malaysia).

For East Malaysia (Sabah & Sarawak) we do not currently offer standard shipping. Please contact us and we'll arrange a special quote for your order.

2. Free Delivery

Enjoy complimentary delivery when your order meets the following thresholds:

  • Spend RM2,000 and above β€” Selangor, Kuala Lumpur, Perak, Penang, Sungai Petani & Cameron Highlands
  • Spend RM3,000 and above β€” Kedah & Negeri Sembilan
  • Always free β€” Mambang Diawan, Kuala Dipang & Tanjung Tualang

3. Standard Delivery Charges

For orders below the free-delivery threshold, delivery is charged based on the showroom fulfilling your order and your destination:

From our Perak showrooms (Ipoh, Kampar, Teluk Intan & Sitiawan)

DestinationDelivery Charge
Within Perak (local)Free
Outstation PerakRM120 – RM200
Kuala Lumpur & SelangorRM200 – RM250
Cameron HighlandsRM150

From our Penang showroom (Bukit Mertajam)

DestinationDelivery Charge
Penang IslandRM50
Batu FerringhiRM120
Sungai PetaniRM80
Alor SetarRM150
Final delivery charges are confirmed at checkout or by our team, based on your exact location and the size of your order.

4. Delivery Timeframes

  • Perak & Penang: typically delivered within 3–7 working days.
  • Kuala Lumpur, Selangor & other outstation areas: up to 2 weeks.

Delivery times are estimates and may vary during peak periods or for remote locations.

5. Custom & Made-to-Order Items

Custom-made and made-to-order furniture requires approximately 3–4 weeks for production and delivery. Our team will keep you updated on the progress of your order throughout.

6. Packaging & Protection

Every item is carefully packed to survive the journey to your home:

  • Double-layered protection with bubble wrap and corrugated cardboard
  • Custom wooden crating for heavy items such as sofas
  • Reinforced corner guards on edges and vulnerable points
  • A moisture barrier to guard against humidity in transit
  • Clear fragile labelling on delicate components

7. Order Processing

Orders are processed within 1–2 business days after payment confirmation. Once your order ships, we'll send an email or SMS notification with your tracking details.

8. Before Your Delivery

  • Our delivery team will contact you 1–2 days before arrival to confirm the schedule.
  • Please ensure someone is present to receive and inspect the items.
  • Make sure access routes β€” lifts, staircases and doorways β€” can accommodate the furniture.

9. Tracking Your Order

  • Registered customers can track their order status anytime through their account dashboard.
  • Guest customers can request updates by contacting us via email or WhatsApp with their order number.

10. Need Help?

For delivery questions or special arrangements, reach out to our team: